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Privacy policy

At www.GoCook.rw, we believe that Privacy is a fundamental right. This is why we designed

the privacy policy below, intended to show you how we collect, use, secure and sometimes

distribute some of your personal information acquired when you visit our website.

It is therefore important that you take time to carefully read through this policy before using our

website. GoCook.rw reserves the right to change this policy at any time for its best interest.


WHAT INFORMATION DO WE COLLECT?

We collect some personal information directly from you when you access our website with an

aim of understanding our clients, their needs and improving their experience when using our

services. It is therefore important that you take time to carefully read through this policy before

using our website.

The volume and type of information we collect depends on the way you use our website as well

as the information you make available to us. Depending on your privacy settings we may obtain

the following information:

▪ The information you make available to us: By using our website, you provide us with

certain personal information which includes your name, telephone contact, email address

and your premises location.


HOW DO WE USE YOUR INFORMATION?

We limit the collection and use of your personal information to the minimum we believe is

necessary to deliver a superior service to you. We are able to do this by using your personal

information in the following ways:


▪ We use the information we collect to personalize your experience when you access

our Services/website. This is made possible because the collected information enables

us to have a better understanding of your needs vis a vis the services we provide. For

example by identifying your liked products or category of products usually accessed,

we can make similar suggestions or recommendations upon your next visit and make

it simpler for you to find your preferred products.

▪ We use the information to contact you regarding your account, especially in case of

any problems or disputes.


DO WE EVER DISCLOSE YOUR INFORMATION TO THIRD PARTIES?

We do not disclose any of your personal information to third parties outside GoCook.com

unless;

- Where purchase is confirmed using debit or credit cards, certain Information from

your account may be shared with the relevant card associations as well as our

acquiring bank so as to successfully complete the transaction.


HOW DO WE KEEP YOUR INFORMATION SECURE?

We are committed to ensuring that your information is secure. In order to prevent

unauthorized access or disclosure we have put in place suitable physical, electronic and

managerial procedures to safeguard and secure the information we collect

- We are also planning to partner with some Companies which will help us in protecting

our customers data as well, Technological company developers which provide

technology‐based business solutions to small and medium‐sized businesses. In

such instances our partners enter confidentiality arrangements with us.


WHAT HAPPENS IN CASE OF A DATA BREACH?

We have designed our website to ensure the safety of your information at all times.

However we recognize that there is a need to have clear safety measures in place to be

followed in case of any security breaches which have become increasingly common in our

industry/ with the growth of the internet.


We shall have a duty to inform you within a reasonable time of any data breach as and

when it may arise.

We shall also provide you with clear options available to you depending on the nature of the

breach so as to ensure safe recovery of your data and account with the least inconvenience

to you.


WHAT ARE YOUR RIGHTS REGARDING THE PERSONAL INFORMATION COLLECTED?

Under this policy you have the following rights:

▪ You have a Right to access your personal information so to be able to make changes,

update and even delete any of your information.

▪ You have a right not to provide certain information, even though it may be necessary

for you to use our services.

▪ Where you do not wish to receive emails or notifications from us or want to stop

receiving them, you have the right to freely opt out at any point in time by notifying

us of your intention to do so.

▪ At any time where you no longer feel interested in our services, you have a right to

delete your account along with your personal information.

GoCook.rw reserves the right to change this policy at any time for its best interest.

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